We understand that Covid-19 has created challenges for all businesses, including our own. While we rely on booking fees to fund our time and expenses, we also want to be mindful of the difficulties our customers may be facing during this time.
As such, we would like to update our policy to offer greater flexibility and support for our customers. Deposits will continue to be non-refundable, but we will now offer a full refund in the event that we are unable to service your date with a performer due to Covid-related restrictions or circumstances beyond our control. We will deduct only our expenses from the deposit in these cases, and we will provide a clear breakdown of these expenses upon request.
We also recognize that many customers may need to reschedule their weddings due to Covid-related concerns. As such, we are pleased to offer a complimentary change of date between now and December 2023. If you need to reschedule your event, we will work with you to find a new date that works for both parties.
For customers who are rescheduling their events, we are happy to offer additional support and guidance as needed. Our team is familiar with local Covid regulations and can provide assistance with finding alternative vendors or adjusting plans to meet changing requirements.
We understand that this is a challenging time for everyone, and we want to do everything we can to support our customers while also maintaining our business. Our Covid policy is designed to provide greater flexibility and peace of mind for our customers, while also protecting our ability to continue providing high-quality entertainment services.